Terms of Use

1. Introduction & definitions

1.1. Definitions

1.1.1. Terms of Use: means these terms of use.

1.1.2. Privacy Policy: the document that describes how Service Provider collects, uses, processes, and protects personal data of Users in connection with Application - available at Privacy Policy.

1.1.3. Agreement: Terms of Use together with other documents expressly incorporated by reference (including, where applicable, DPA and Sub-Processors page), which govern the relationship between Service Provider and User.

1.1.4. Application: "NotiCord" application, a cloud-based software solution developed by Service Provider to enable integration between Discord platform and Notion workspace, described in Section 2 of Terms of Use.

1.1.5. User: any natural person or legal entity that purchases a Subscription, accesses, or uses Application.

For these Terms of Use, User categories are:

Consumer means a User who is a consumer within the meaning of Art. 22¹ of the Polish Civil Code (Kodeks cywilny), or a natural person covered by consumer-like statutory protections under applicable Polish law (including Art. 7aa of the Polish Consumer Rights Act - Ustawa o prawach konsumenta, as amended or replaced), to the extent those protections apply. Business User means a User who is not a Consumer and who purchases a Subscription, accesses, or uses Application in connection with business or professional activity.

1.1.6. Personnel: individual persons authorized by User to access and use Application on User's behalf (for example employees and contractors).

1.1.7. User's Client: User's client, to whom User grants access to Application and individuals on the User's Discord servers.

1.1.8. Service Provider: Firnity (full business name: Łukasz Wiatrak Firnity), with its registered office at ul. Zamknięta 10, lok. 1.5, 30-554 Kraków, Poland, NIP: 5130127144, REGON: 520124248, who owns and provides Application. Contact details: contact@firnity.com, phone: +48 693 066 020. For technical support, please use email; phone contact is intended primarily for contractual and consumer matters.

1.1.9. Discord: Discord Inc., its subsidiaries, and related companies. When used in these Terms, Discord Services refers to Discord's - depending on the context - services, applications, websites, and other products that may interact with Application.

1.1.10. Notion: Notion Labs Inc., its subsidiaries, and related companies. When used in these Terms, Notion Services refers to Notion's - depending on the context - services, applications, websites, and other products that may interact with Application.

1.1.11. Stripe: Stripe, Inc., a payment processor used to process Subscription payments. Payment processing is governed by Stripe's own terms and privacy notices.

1.1.12. Auth0: Auth0, Inc. (a subsidiary of Okta, Inc.), an authentication and authorization platform used by Application. Auth0's terms and conditions govern the authentication services and are separate from these Terms.

1.1.13. Subscription: the arrangement under which User is granted access to Services (including a free trial, if offered) and a license for a specified period, subject to the payment of fees where applicable.

1.1.14. Billing Period: monthly period, in which User pays Subscription fees in exchange for Subscription.

1.1.15. Personal Data: any information relating to an identified or identifiable natural person, as defined under GDPR, that is processed through Application in connection with User's use of Application.

1.1.16. Services: Application and any related services provided by Service Provider, including especially support and feedback mechanisms.

1.1.17. GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the Processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

1.1.18. Customer Marks: any word mark, logo, trade name, service mark or other trademark owned or validly licensed by the User (or its ultimate parent company) that identifies the User's business.

1.1.19. Sub-processor: any processor engaged by the Service Provider to process Personal Data on the User's behalf in connection with the Services.

1.1.20. Third-Party Platforms: external services selected and controlled by User (e.g., Discord, Notion) that Application interoperates with. Their use is governed by User's agreements with those platforms.

1.1.21. Payment Service Provider: a third-party provider that processes payments for Services (e.g., Stripe), under its own terms and privacy notices.

1.1.22. Diagnostics: limited processing activities performed by the Service Provider to verify connection health, detect errors, and pre-check performance/compatibility of the Application's integration with Third-Party Platforms, strictly within the permissions granted by the User and only to the extent necessary for reliability and security.

1.1.23. Automated Remediation: limited, automated actions performed by the Service Provider to restore the Application's configuration and connectivity (e.g., re-registering webhooks, reconciling Application rules, or restoring integration configuration). Automated Remediation does not modify the User's content in Discord or Notion.

1.1.24. Core Functionality: core integration capabilities of Application described in Section 2.4.1, to the extent included in the purchased Subscription.

1.1.25. Non-Core Features: optional, ancillary, preview, beta, or experimental features that are not required to provide Core Functionality.

1.1.26. Customer Data: personal data and other content processed by Service Provider on User's behalf as processor in connection with Services, as further described in DPA.

1.1.27. Account Data: data processed by Service Provider as independent controller for account administration, billing, fraud prevention, security logging, compliance, and legal obligations.

1.2. Purpose of Terms of Use

Terms of Use govern the access to and use of Application by Users. Application is developed and provided by Service Provider. All persons using Application must read Terms of Use available on the relevant website of Service Provider at any time, without payment of any fees. Terms of Use may also be downloaded and printed.

1.3. Acceptance of Terms of Use

By authorizing the Application through Discord OAuth, continuing the onboarding flow (including by clicking "Add Bot to Discord Server", "Connect Notion Workspace", or "Skip for now"), or by purchasing a Subscription, User agrees to be bound by Terms of Use (and, where applicable, DPA). User also acknowledges having read Privacy Policy. If User does not agree to Terms of Use, they must not authorize or use Application. If User acts on behalf of an organization, User represents and warrants that they have authority to bind that organization to Terms of Use. User is responsible for compliance with Terms of Use by Personnel and User's Clients. Service Provider may restrict access to Application until acceptance is recorded and may maintain electronic records of acceptance (including date/time and document versions) as evidence of acceptance.

1.4. Scope and applicability

1.5. Complete Agreement and additional documents

Terms of Use, together with any other documents expressly incorporated by reference in Agreement (including, where applicable, DPA and the Sub-Processors page), constitute the entire Agreement between User and Service Provider with respect to the use of Application and Services. These documents are available on Service Provider's website and may be downloaded and stored by User.

In case of conflict between Agreement documents:

DPA prevails for data processing matters covered by DPA.
Terms of Use prevail for all other commercial and operational matters.

Privacy Policy is a transparency notice describing controller-side personal-data processing and does not create contractual obligations beyond mandatory applicable law.

1.6. Acceptance of other regulations

Before using Application, User must accept not only Terms of Use, but also the regulations of Discord and Notion, especially Discord's Terms of Service and Notion's Terms of Service. User is responsible for compliance with those regulations by Personnel and User's Clients.

1.7. Mandatory law

If User is a Consumer, nothing in Terms of Use limits User's rights under mandatory applicable law. If a provision of Terms of Use conflicts with mandatory law, mandatory law prevails.

2. Use of Application

2.1. Access to Application

2.1.1. Application is available to use directly via Service Provider's website at https://app.noticord.com. Paid access to Services is available by purchasing a Subscription. Services may be available internationally, but availability may vary by location and may be restricted to comply with applicable law, sanctions, export controls, fraud-prevention requirements, or Third-Party Platform and Payment Service Provider requirements. Using Application requires reliable Internet connectivity and the ability to make payments through Stripe.

2.1.2. Application includes a 14-day free trial of the Team plan. No payment method is required to start the trial. The trial starts when User's trial Subscription is created and, unless ended earlier under this Section, expires automatically after 14 days.

During the free trial, User may start a paid Subscription at any time. If User starts a paid Subscription during the free trial, then (i) the free trial ends immediately, (ii) the paid Subscription starts immediately, and (iii) User is charged immediately for the paid Subscription. The Billing Period for the paid Subscription begins on the date of the charge. Any unused free-trial time is forfeited.

2.1.3. After trial expiry, access to Application is blocked until User purchases a paid Subscription. Paid Subscriptions renew automatically each Billing Period until canceled under Section 8.4.

2.2. Who can use Application?

2.2.1. Application may be used by natural persons and legal entities that meet Terms of Use. Paid access requires purchasing a Subscription.

2.2.2. The User (as the account owner and contracting party) must be at least 18 years old and have full legal capacity. If User acts on behalf of an organization, User must have authority to bind it.

Individuals who are not the account owner (for example members of a User's Discord server or individuals whose data appears in a User's Notion workspace) are not parties to this Agreement solely by interacting with Discord/Notion content processed through the Services.

2.2.3. User can grant access to Personnel or User's Clients according to the Subscription limits. User agrees to implement and maintain reasonable security measures, such as strong passwords and two-factor authentication where applicable. User must notify Service Provider without undue delay of any suspected or actual security breaches, unauthorized access, or misuse of the Application relating to User's account or integrations.

2.3. Requirements for using Application

2.3.1. Using Application requires User to review Terms of Use and Privacy Policy. Acceptance occurs by authorizing the Application through Discord OAuth, continuing the onboarding flow, or purchasing a Subscription. User may not share Application with other parties than Personnel and User's Clients, especially different business entities.

2.3.2. To use the Application, User must have a Discord account with administrator permissions on at least one Discord server (guild), a Notion workspace with appropriate permissions to authorize Application's access to databases and pages, and, for paid Subscriptions, a valid payment method for subscription billing through Stripe. Access to these third-party services and applications is governed by their respective terms and conditions, and the Service Provider does not supply these accounts or subscriptions.

2.3.3. In order to use Services, User must connect User's device to the Internet. User bears the costs of data transmission required for downloading, installing, launching, and using Application under agreements with telecommunications operators or other Internet providers. Service Provider is not responsible for the amount of data-transmission fees charged to User.

2.3.4. User is responsible for ensuring that all data entered or managed through Application is accurate, lawful, and does not infringe rights of any third party. User will not use Application to upload or store unlawful or unauthorized content. User is also responsible for selecting and maintaining configuration of channels, databases, webhooks, notification rules, and permissions granted to Application in Third-Party Platforms, and for maintaining independent backups of data stored in Third-Party Platforms.

2.3.5. For Business Users, Service Provider may modify, update, suspend, or discontinue Application or any part of it, including for legal, security, technical, maintenance, performance, reliability, or business reasons.

2.3.6. Consumers - Changes to the digital service

Changes necessary to maintain conformity of the digital service with Agreement (including security updates) may be made at any time.

Changes not necessary to maintain conformity may be made only if Terms of Use provide for such changes, there is a justified reason, and the change does not impose additional costs on Consumer.

Justified reasons include security, fraud-abuse prevention, or incident response; compliance with law or binding orders; maintaining compatibility or interoperability with Third-Party Platforms (including Discord or Notion API changes); technical maintenance and performance, reliability, or scalability improvements; and discontinuation or replacement of Non-Core Features that are rarely used, unsafe, or disproportionately costly to maintain, provided Core Functionality remains available.

If a non-necessary change materially and negatively affects access to or use of Application, Service Provider will inform Consumer in advance by email about the characteristics and date of the change and the termination right described below.

In that case, Consumer may terminate Agreement without notice within 30 days from the date of the change or from the date of notice, whichever is later, unless Service Provider enables Consumer, at no additional cost, to keep Application in an unchanged state that remains in conformity with Agreement.

2.3.7. To protect Services and users, Service Provider may apply proportionate operational safeguards, including planned maintenance windows, emergency suspension, rate limiting, notification throttling, temporary suspension of integrations, and requiring credential rotation.

2.3.8. Service changes under Section 2.3.6 concern operation of the digital service. Changes to contractual text (including pricing or legal terms) are governed by Section 10.4.

2.4. Scope of Services

As part of Agreement, Service Provider provides Services, in which it primarily provides access to the functionality of Application and provides other Services.

2.4.1. Application features. Application provides configurable integration capabilities between Discord and Notion for notification routing, workflow automation, and user-triggered actions supported by the selected plan. Feature names and detailed behavior may evolve over time under Sections 2.3.6 and 10.4, provided Core Functionality of the purchased plan is maintained as required by Agreement and applicable law.

2.4.2. Other Services. Service Provider provides support and feedback services. For technical assistance or support, User or User-authorized Personnel and User's Clients may contact Service Provider by email at contact@firnity.com, via the in-app support form, or through the support portal.

2.4.3. Diagnostics and Reliability. To keep the Application secure and reliable, Service Provider performs Diagnostics and Automated Remediation as defined in Sections 1.1.22 and 1.1.23.

2.5. Prohibited Data & Use Limits

2.5.1. The Application is not designed to Process: (a) special categories of personal data under Art. 9 GDPR; (b) data subject to heightened secrecy regimes (for example banking/health secrecy), export controls, or classified information; or (c) other data that requires specialized regulatory controls not supported by the Services (collectively, "Prohibited Data").

2.5.2. User shall not configure or use the Services to Process Prohibited Data.

2.5.3. Business User will defend and indemnify the Service Provider from any claim, loss, penalty, or cost arising from Business User's Processing of Prohibited Data or breach of this §2.5.

2.5.4. Minors' data in Customer Data. The Services are not offered to children as account holders. However, Customer Data processed on User's behalf may include personal data relating to minors (for example where a User's Discord server or Notion workspace includes information relating to minors). In such cases, User (as Controller) is responsible for ensuring a valid legal basis, transparency notices, and any additional safeguards or authorizations required by applicable law for processing children's personal data. Service Provider processes such data only on User's documented instructions under the DPA and does not use Customer Data for its own marketing or profiling.

2.6. Export controls, sanctions, and high-risk use

2.6.1. User may not use Services in violation of applicable export-control, sanctions, or trade laws. Service Provider may suspend or refuse access where required to comply with such laws or related risk controls.

2.6.2. Application is not designed, certified, or intended for high-risk or safety-critical use cases, including emergency response, medical life-support, critical infrastructure control, or other use where failure could cause death, personal injury, or severe physical or environmental damage.

2.6.3. User is solely responsible for deciding whether Services are appropriate for User's intended use and for implementing fallback procedures appropriate to that use.

3. Terms and conditions of electronically provided services

3.1. Requirements to use Application

Application is available to all users of devices that allow the use of Discord, Notion and web browsers, and who meet the technical requirements indicated below. Use of Application requires complying with Agreement and other relevant regulations (in particular, Discord's and Notion's rules and regulations) to access and run it properly on the above device.

3.2. Technical requirements

To use the Application effectively, the User's device and environment should meet the following requirements:

a device (computer, laptop, tablet, or smartphone) with stable Internet access, running a commonly used operating system (e.g., Windows, macOS, Linux, iOS, Android);
minimum recommended screen resolution: 1280x720 pixels;
an updated web browser (MS Edge, Google Chrome, Mozilla Firefox, Safari, or Opera) with JavaScript enabled and cookies allowed (preferably not older than three major releases);
access to Discord platform (including Discord server with administrative permissions) and Notion workspace with appropriate access rights;
an active email account to receive notifications and support information;
software capable of viewing provided documentation (e.g., PDF reader if files are in PDF format).

3.3. Internet access

Application operates in online mode and requires active Internet access.

3.4. Acceptable Use

This Section 3.4 applies to User conduct and content that User submits, transmits, configures, or causes to be processed through Services (including support channels and integration operations in Application). It does not make Service Provider a general moderator of content on Third-Party Platforms.

User may not use Application for unlawful or abusive activities. Prohibited activities include:

3.4.1. using Services to commit or facilitate unlawful acts, including incitement to violence, hatred, or crime, or other content prohibited by applicable law;

3.4.2. uploading, transmitting, or linking to malware, malicious code, phishing content, or other material intended to compromise systems or data;

3.4.3. unauthorized disclosure or misuse of personal data, images, credentials, secrets, or other protected information of third parties;

3.4.4. spam, fraud, deceptive practices, or conduct constituting unfair competition or unfair market practice under applicable law;

3.4.5. infringing intellectual property rights or other rights of third parties; and

3.4.6. attempting to bypass technical protections, rate limits, access controls, or otherwise interfering with security, integrity, or availability of Services.

3.5. Prohibition of testing

It's not permitted to conduct any penetration tests, security tests, security breach attempts or hacking activities in relation to Application, except as expressly permitted under Section 3.6 below. For clarity, Diagnostics described in Section 2.4.3 are not penetration testing or security-breach attempts.

3.6. Coordinated Vulnerability Disclosure (CVD)

The Service Provider welcomes good-faith security reports to contact@firnity.com. Permitted security research must comply with the following requirements:

Do not exploit, exfiltrate data, or impact availability of the Application;
limit testing to your own tenant and account;
avoid accessing, processing, or retaining Personal Data of others;
respect rate limits and do not perform destructive actions; and
understand that Service Provider may, at its sole discretion, choose not to pursue claims for good-faith reports that comply with this policy. This policy does not waive any rights for activity outside its scope. Acknowledgement and remediation follow ISO/IEC 29147 principles.

3.7. Consequences of violations

In the event that User violates any point of the Terms of Use or generally applicable laws, Service Provider may take any action permitted by law, including restricting User's ability to use Application and Services provided through it.

In the event that User posts content in Application that is prohibited by law or Terms of Use, Service Provider may disable affected integrations, restrict access to Services, and delete or block related configuration or technical data stored within Services, and may terminate Agreement on that basis with immediate effect.

3.8. Notification of dangers

Service Provider hereby informs that the use of services provided electronically via the Internet involves risks. The main risk is the possibility of infecting the ICT system with so-called viruses, worms and Trojan horses. To avoid the risks associated with this, it is recommended that Internet users install anti-virus software on your device and keep it updated.

3.9. Separate terms for additional services

Service Provider may introduce optional additional services or features subject to separate terms only if they are clearly identified as separate or optional and are presented to User before activation. If separate terms modify Agreement for existing Services, Section 10.4 applies. Section 1.7 applies.

4. Licenses and intellectual property rights

4.1. License

Subject to Terms of Use and an active Subscription (including any free trial period), Service Provider grants User a limited, revocable, non-exclusive, non-transferable, paid, worldwide right to access and use Application.

4.2. Scope and restrictions

User may use Application only for lawful purposes and only within purchased Subscription limits. In particular:

4.2.1. User may access and use Application for User's own internal purposes;

4.2.2. User may grant access only to Personnel and User's Clients as allowed by Subscription;

4.2.3. User may not reverse engineer, decompile, disassemble, copy, or create derivative works from Application, except where such restriction is prohibited by applicable law;

4.2.4. User may not use Application to provide competing services, resell access, or otherwise commercially exploit Application beyond rights expressly granted in Terms of Use;

4.2.5. User may not introduce malware, malicious code, or other harmful instructions into Application;

4.2.6. User may not remove, cover, or alter copyright or proprietary notices contained in Application.

4.3. Duration

The right granted in Section 4.1 applies only during the term of Agreement and terminates automatically when Agreement terminates.

4.4. Payment

The right granted in Section 4.1 is paid; the fee is included in Subscription (and may be zero during a free trial).

4.5. Reservation of rights

No rights are granted except those expressly set out in Terms of Use. Service Provider reserves all rights, title, and interest in and to Application.

Customer Data license. User grants Service Provider a limited, non-exclusive, worldwide, royalty-free license to host, reproduce, transmit, and display Customer Data and other content processed or transmitted through Services at User's direction solely as necessary to provide, secure, maintain, and support Services, enforce Agreement, and comply with applicable law. User represents that User has all rights, permissions, and legal bases required for this use.
Feedback license. If User provides any suggestions, comments, or other feedback about Services, User grants Service Provider a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without restriction and without compensation to User.

4.6. Compliance with law

User must use Application in a manner consistent with applicable law and Terms of Use.

4.7. Service Provider's intellectual property rights

The contents and structure of Application are protected by copyright. The reproduction of data or information, in particular the use of the code of Application or the works placed in Application (including the text of Terms of Use and Privacy Policy), as well as fragments thereof, in cases other than those expressly permitted by law or Terms of Use, without the consent of Service Provider, is prohibited. Also prohibited is any decompilation of the code of Application, reverse engineering and similar actions to familiarize and use the code of Application.

It is prohibited to use in any way Service Provider's trademarks or other trademarks on Application. All trademarks, including the name and logo of Application are subject to legal protection under applicable law.

The User will not, without the prior written consent of Service Provider or other competent entities, be authorized to record, reproduce or distribute the intangible property referred to in the first sentence above, in whole or in part, by any means and in any form.

4.8. Liability

User is responsible for ensuring that Personnel and User's Clients comply with the provisions of this Section. For violations thereof, User is liable to Service Provider as if it were its own.

4.9. Marketing Reference License

4.9.1. Scope and license grant. This Section 4.9 applies only to Business Users that are legal entities. For the Term of Agreement and for twenty-four (24) months thereafter, Business User grants Service Provider a world-wide, non-exclusive, royalty-free license to use and publicly display Business User's company name and Customer Marks solely to identify Business User as a customer of Application in Service Provider websites and landing pages, and in slide decks, case studies, social media posts, or other non-paid marketing or investor materials.

4.9.2. No personal data use. Service Provider will not use personal data under this Section 4.9, including names identifying natural persons.

4.9.3. No endorsement implied. Use of company name or Customer Marks must not suggest that Business User endorses Application or Service Provider beyond being a customer.

4.9.4. Opt-out / withdrawal. Business User may object to, or withdraw, this license at any time by written notice. Withdrawal applies only prospectively. Service Provider may continue to use materials created, published, or distributed before receiving notice, and may retain copies for legal or compliance purposes. Service Provider is not obliged to remove third-party caches or archives.

4.9.5. Warranties. Business User represents that it owns, or otherwise has the right to license, Customer Marks and that Service Provider's permitted use will not infringe rights of any third party.

5. Payments

5.1. Subscription

Payment for the use of Services (in particular, access to Application) and the granting of a license to use Application as described in the Section 4 of Terms of Use is made by purchasing a Subscription. There is monthly Subscription available. User is eligible for support and automatic version updates as long as chosen Subscription is active.

When Subscription renews each Billing Period, User is automatically billed for renewal of the Subscription based on the subscription tier User chose. Changing the subscription tier (and any related limits) is available through the billing/checkout flow or Stripe Customer Portal and takes effect as described there. Depending on the change, proration, immediate changes, or changes effective at the next Billing Period may apply.

Subscriptions are processed through Stripe payment platform. Payment processing, billing, and subscription management are handled through Stripe's secure payment infrastructure.

5.2. Scope of Subscription

As part of Subscription, User gets access to Services according to the selected plan. Current plan names, prices, billing options, quotas, seat limits, and feature limits are described on Application's pricing page.

To enforce plan limits and protect Services, Service Provider may measure usage, apply rate limits or throttling, suspend over-limit usage, and require a plan upgrade for continued use above purchased limits. Section 1.7 applies.

5.3. Purchase and payment for Subscription

Subscription fees may include, but are not limited to, subscription fees based on the subscription tier that User will purchase or the duration of access. All fees are charged in accordance with the pricing and terms specified on Service Provider's website at the time of purchase or renewal. The price is available on Application's pricing page at https://noticord.com/pricing.

User agrees to comply with the payment terms and conditions of Stripe, including those relating to payment methods, billing cycles, and the handling of payment information. Service Provider is not responsible for any errors or issues arising from payment processing conducted by Stripe. User agrees to provide accurate and complete payment information and to keep this information updated as necessary. All payments are due in advance. For Business Users, payments are non-refundable except as explicitly provided in Terms of Use. For Consumers, Section 8.5, Section 6.7, and Section 1.7 apply.

5.4. Taxes and charges

For Consumers, the total price payable (including applicable taxes) is presented before placing the order. For Business Users, unless expressly stated otherwise, fees are net of taxes, levies, or duties imposed by taxing authorities. Business User is responsible for such taxes, including VAT, sales tax, or other taxes applicable to the purchase or use of Services. If Service Provider is required to collect such taxes, they will be added to the total cost and invoiced accordingly.

5.5. Discounts

The Service Provider may introduce discretionary discounts or promotional programs from time to time. Such discounts will be communicated through Service Provider's website or other official channels.

5.6. Details of payments

Payment details, Subscription terms, discounts and other information related to payment terms are available on the pricing page at https://noticord.com/pricing.

5.7. Fee changes

Service Provider reserves the right to change Subscription fees for Services.

For Business Users, fee changes will be communicated by email or other reasonable means and will take effect at the next billing cycle. If Business User does not agree, Business User may terminate Agreement by cancelling Subscription before the effective date of the change.

For Consumers, fee changes will be communicated in advance by email in a clear and understandable manner. Fee changes take effect on the date indicated in the notice, not earlier than the next Billing Period. Section 1.7 applies.

5.8. Suspension; Chargebacks

The Service Provider may suspend the Services immediately for non-payment, chargebacks, or suspected fraud. If payment for a given Billing Period is later confirmed as successfully completed, access may be restored for that Billing Period unless the suspension was based on chargeback or suspected fraud. For Business Users, User is responsible for chargeback fees and reasonable recovery costs. Section 1.7 applies.

6. Liability

Section 6 is subject to Section 1.7.

Sections 6.1, 6.2, 6.3, and 6.5 apply only to Business Users.

6.1. Limitation of Liability

To the maximum extent permitted by law, Service Provider's total liability for any claims arising from the use of Services will not exceed the total Subscription fees User paid for Services in the last 12 months. Service Provider is not responsible for indirect, incidental, or consequential damages (such as lost profits or data) even if we knew they might happen. Nothing in this Agreement excludes or limits liability for intentional misconduct to the extent such exclusion or limitation would be invalid under Art. 473 §2 of the Polish Civil Code.

Regulatory penalties. To the maximum extent permitted by law, Service Provider is not liable for administrative fines, assessments, or penalties imposed on User by public authorities, even if arising from or in connection with User's use of Services or data transfers to Third-Party Platforms, except to the extent finally determined by a court that such fines were directly and solely caused by Service Provider's intentional misconduct.

6.2. Exclusions of Liability

The Service Provider is not liable for:

6.2.1. issues, disruptions, data loss, or damages arising from Third-Party Platforms (including Discord and Notion) or Payment Service Providers (including Stripe), which are selected and controlled by User. This does not limit Service Provider's data-protection obligations toward its own Sub-processors under DPA;

6.2.2. failures or degradation caused by User's environment, credentials, devices, telecommunications providers, misconfiguration, or User's failure to implement appropriate security controls;

6.2.3. indirect, incidental, special, punitive, or consequential losses, including loss of profit, goodwill, or anticipated savings;

6.2.4. service interruptions caused by force majeure, emergency security actions, or planned maintenance windows.

6.3. Indemnification

User agrees to indemnify and hold harmless Service Provider, its affiliates, and their respective officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

6.3.1. User's use of Application;

6.3.2. violation of these Terms of Use or applicable laws;

6.3.3. infringement of any third-party rights, including intellectual property rights and privacy rights;

6.3.4. any data or content provided by User through Application;

6.3.5. any claims, liabilities, or damages arising from data transfers to Third-Party Platforms (Discord, Notion) or Payment Service Providers (Stripe), including incidents within those platforms, except to the extent caused by the Service Provider's breach of this Agreement, the DPA, or applicable law.

6.4. Force Majeure

Neither party will be liable for any failure or delay in performing their obligations under these Terms due to circumstances beyond their reasonable control, including but not limited to natural disasters, acts of war, terrorism, labor disputes, cyber-attacks, or regulatory changes. In such cases, the affected party will notify the other party as soon as reasonably practicable and use commercially reasonable efforts to resume performance.

6.5. No Warranty

The Application is provided "as is" and "as available" without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Service Provider does not warrant that Application will be uninterrupted, error-free, or free of harmful components. User assumes all risks associated with the use of Application.

6.6. Third-Party Platforms and Data Transfers

Application interoperates with Third-Party Platforms selected by User (including Discord and Notion). Service Provider does not control availability, security, terms, or compliance posture of such Third-Party Platforms. Outages, API changes, feature removals, or policy changes on Third-Party Platforms may impact Services. Service Provider may, at its discretion and where feasible, attempt to restore compatibility, which may require User to re-authorize or reconfigure integrations. Section 1.7 applies.

User-directed transfers to Third-Party Platforms. Services may transmit Customer Data to Third-Party Platforms selected, configured, and connected by User (including Discord and Notion) as part of the integration. For such User-directed transmissions, Service Provider acts on User's documented instructions as Processor (see DPA). Third-Party Platforms operate under their own terms and privacy notices and may process personal data as independent controllers (including by carrying out their own international transfers).

User is responsible for ensuring that its use of Third-Party Platforms (including who is permitted to hold accounts and participate) complies with those platforms' terms and applicable law. Service Provider does not verify the age or status of individuals using Third-Party Platforms and relies on User and the relevant platform to administer eligibility and access controls.

If User (in particular a Business User) determines the purposes and means of processing personal data in connection with its Discord servers, Notion workspaces, or other Third-Party Platforms, User is responsible for ensuring that its use of such Third-Party Platforms is lawful, including providing legally required disclosures to data subjects and implementing or accepting any transfer safeguards made available by those platforms where applicable.

Service Provider is responsible for GDPR Chapter V safeguards only for its own Sub-processors engaged to process Customer Data under DPA and does not guarantee the compliance posture of Third-Party Platforms selected by User.

6.7. Consumers - non-conformity of digital service

For Consumers, Service Provider is responsible for conformity of the digital service with Agreement to the extent required by mandatory law, including required updates (including security updates). If the digital service is non-conforming, Consumer may exercise statutory remedies, including requesting conformity, price reduction, or termination of Agreement, as applicable under law.

6.8. Liability for Consumers

Nothing in Agreement excludes or limits Service Provider's liability where such exclusion or limitation would be invalid under mandatory law. In particular, this does not affect statutory remedies for lack of conformity of the digital service, including rights described in Section 6.7.

Subject to the paragraph above and to the extent permitted by law:

6.8.1. Service Provider is not responsible for disruptions, unavailability, or limitations caused by Third-Party Platforms selected by User (including Discord and Notion), payment providers, or factors outside Service Provider's reasonable control, provided such disruption is not caused by Service Provider's fault.

6.8.2. Service Provider is not responsible for issues caused by User's environment, devices, network connectivity, credentials, misconfiguration, or User's breach of Agreement.

6.8.3. Consumer should promptly notify Service Provider of defects, cooperate reasonably to allow diagnosis and mitigation, and take reasonable steps to reduce effects of issues.

7. Complaints

7.1. Who may submit support requests and formal complaints

7.1.1. Support requests (including bug reports, incident reports, and technical questions) may be submitted by User and, if User enables such access, by Personnel.

7.1.2. Formal complaints regarding conformity, billing, or contractual rights may be submitted only by User or an authorized representative acting on User's behalf.

7.2. Contact channels

Support requests and complaints may be submitted by email to contact@firnity.com or in writing to Service Provider's registered address.

7.3. Information required

A complaint should include information reasonably necessary to identify the account and describe the issue, in particular: contact email, Discord server name, Notion workspace name, and a clear description of the complaint. Do not send passwords.

7.4. Time and form of response

7.4.1. For Consumers, Service Provider provides a response by email within 14 days from receiving the complaint, unless mandatory law provides a different deadline for a specific type of complaint. Where applicable law provides that failure to respond within the statutory deadline results in the complaint being deemed accepted, that rule applies.

7.4.2. For Business Users, Service Provider responds within a reasonable time.

7.4.3. Business User must notify contractual claims without undue delay after discovery and provide information reasonably necessary for investigation.

7.5. Scope

This complaint procedure applies to Application and Services provided by Service Provider. It does not govern complaint procedures of Third-Party Platforms (including Discord and Notion).

7.6. Out-of-court consumer dispute resolution (ADR)

7.6.1. Service Provider does not commit to out-of-court dispute resolution with Consumers unless mandatory law requires otherwise.

7.6.2. If a dispute with a Consumer is not resolved after a complaint, Service Provider will provide, by email, a statement whether Service Provider agrees or refuses to participate in ADR and, where required by law, information about the competent ADR entity.

7.7. Pre-dispute notice and informal resolution

Before filing a court claim, the claimant must send a written notice of dispute to contact@firnity.com describing: (a) relevant account/workspace/server identifiers; (b) the nature of the claim; and (c) the remedy sought.

The parties will attempt in good faith to resolve the dispute within 30 days from receipt of the notice.

This Section 7.7 does not prevent either party from seeking urgent interim measures.

Failure to follow this Section 7.7 may be taken into account by the court when allocating costs, to the extent permitted by law.

8. Termination of Agreement

8.1. Types of termination of Agreement

Agreement may be terminated by:

expiration,
unilateral termination by Service Provider,
unilateral termination by User, under the terms described below.

8.2. Expiration of Agreement

Agreement is terminated by expiration:

8.2.1. after User's Subscription is expired;

8.2.2. if Discord or Notion's service provider no longer supports functionality of Discord or Notion necessary to function of Application;

8.2.3. if any of programs or applications necessary to use Application (especially Discord and Notion) is no longer available for use;

8.2.4. if Service Provider discontinues operation of Application.

8.3. Unilateral termination by Service Provider

The following actions will be considered a violation of Terms of Use and will constitute grounds for unilateral termination of Agreement by Service Provider:

8.3.1. violation of any of Discord's or Notion's rules and regulations, which User agreed to abide by when entering into Agreement;

8.3.2. non-payment of Subscription fee in the indicated date;

8.3.3. engaging in activities by User (or Personnel and User's Clients) that materially harm, or create a material and demonstrable risk of harm to, Application, its users, or the lawful interests of Service Provider;

8.3.4. using Application by User (or Personnel and User's Clients) to the extent inconsistent with the license granted (under Section 4 of Terms of Use);

8.3.5. compromising the security or integrity of Application or any associated services or programs;

8.3.6. violating the intellectual property rights of Service Provider or any third party;

8.3.7. involving illegal activities or misuse of Application;

8.3.8. violations of Section 3 of Terms of Use, in particular Section 3.4;

8.3.9. User's failure to perform its duties as a Personal Data Controller under GDPR; which prevent Service Provider from complying with data protection obligations;

8.3.10. a material breach of Terms of Use (including other documents forming Agreement). For Consumers, if the breach is remediable, Service Provider will provide at least 7 days to remedy before termination.

8.4. Unilateral termination by User

8.4.1. User is entitled to unilaterally terminate Agreement anytime by cancelling Subscription through Stripe Customer Portal or by contacting Service Provider. Upon cancellation, User's access to Application will continue until the end of the current paid Billing Period, after which the Subscription will not renew.

8.4.2. Canceling Subscription will prevent any further Subscription renewals from being processed.

8.4.3. Access to Application will be deactivated at the end of the last paid Subscription period. Customer Data is handled in accordance with Section 9.2 and DPA. Account Data may be retained for as long as necessary for account administration, billing, fraud prevention, security, compliance, legal obligations, and establishment, exercise, or defense of legal claims. Service activity log data may be retained for as long as necessary for product activity history (including last activity indicators in the Application), quota and billing integrity, fraud prevention, security, debugging, and legal claims.

8.4.4. Refunds for early cancellation of a Subscription are not provided, except as required by applicable law. All payments are non-refundable as stated in Section 5.3.

8.5. Consumers - right of withdrawal from a distance contract

8.5.1. If User is a Consumer, User may withdraw from Agreement concluded at a distance within 14 days from the date of conclusion, without giving any reason, unless a statutory exception applies.

8.5.2. To exercise withdrawal, Consumer may send an unambiguous statement by email to contact@firnity.com or in writing to the Service Provider's registered address. Sending the statement before expiry of the 14-day deadline is sufficient. A model withdrawal form template is available at Withdrawal Instructions / Model Form. Use of the model form is optional.

8.5.3. If a Consumer withdraws under this Section 8.5 within the applicable withdrawal period, Service Provider will not charge for Services provided before withdrawal and will refund 100% of payments received for the withdrawn contract in accordance with Section 8.5.4.

8.5.4. Service Provider will refund amounts due after effective withdrawal without undue delay and no later than within 14 days from receiving the withdrawal statement, using the same payment method unless Consumer agrees otherwise.

8.6. Effects of termination of Agreement

8.6.1. In the event of termination of Agreement on the basis of Section 8.2. or Section 8.3., Service Provider will terminate User's access to Services (in particular, access to Application) and deactivate User's Subscription. No refund of fees will be provided unless required by applicable law.

8.6.2. Before terminating User's access to Services, Service Provider may restrict access until the situation is clarified or request User to cease violations that constitute grounds for termination.

8.6.3. If Service Provider discontinues operation of Application under Section 8.2.4:

For Business Users, Service Provider may, at its sole discretion, grant a prorated refund or service credit for the unused part of the current paid Billing Period.

For Consumers, Service Provider provides refunds or other statutory remedies required by mandatory consumer law (including, where applicable, a prorated refund for the unused part of the paid Billing Period). Section 1.7 applies.

8.6.4. If changes, restrictions, or loss of access in Third-Party Platforms make Core Functionality impossible to provide for a sustained period (as reasonably determined by Service Provider), Service Provider may terminate Agreement or affected Services. For Business Users, the exclusive remedy is termination effective at the end of the current paid Billing Period, unless Service Provider grants a credit or refund at its discretion. For Consumers, Section 1.7 and Section 6.7 apply.

8.7. Form of termination

Either party may terminate Agreement by providing written or documentary (for example e-mail) notice to the other party. For termination by User, notice may be given through Stripe Customer Portal or by email to Service Provider. For termination by Service Provider, notice may be given by email to User's registered email address or any other means reasonably calculated to provide notice. Notwithstanding this provision, the cancellation of Subscription by User will be considered a termination of Agreement under the terms described above.

9. Personal Data protection

9.1. Personal Data Protection – procedures and policies

The use of Application is subject to our Privacy Policy and data protection practices, which are detailed in the following documents:

Privacy Policy: This document explains how Service Provider collects, uses, and safeguards Personal Data when using Application.
Data Processing Agreement (DPA): If User acts as a data controller for Customer Data processed through the Services, this agreement outlines how we process personal data on User's behalf, including data retention, security measures, and User's rights as controller.

By using Application, User agrees to Terms of Use and, where applicable, DPA, and acknowledges Privacy Policy. For more detailed information, please refer to Privacy Policy and DPA.

9.2. Data Handling Upon Termination

In accordance with DPA, Service Provider will, at User's choice, delete or return Customer Data processed on User's behalf without undue delay after termination, unless retention is required by applicable law.

To request return of Customer Data (to the extent technically available in Services and to the extent Service Provider controls such data), User should send the request to contact@firnity.com within 30 days after termination. If User does not request return within that time window, Service Provider proceeds with deletion in accordance with DPA.

Return applies only to Customer Data stored or otherwise controlled by Service Provider within Services. Customer Data stored in Third-Party Platforms selected by User (including Discord and Notion) remains under User's control in those platforms.

Deleted data may remain in backups until backup rotation completes, and may be retained longer where required by applicable law or legal hold. Account Data is retained in accordance with Section 8.4.3 and Privacy Policy.

10. Final provisions

10.1. Survival of Terms

The following provisions will survive the termination of this Agreement: Section 6, Section 7, Section 9 and any other provisions that by their nature are intended to survive termination.

10.2. Applicable law

Polish law applies to Agreement. For Consumers, mandatory rules of the country of habitual residence remain applicable under mandatory law.

10.2A. International use and local laws

Services are offered by Service Provider from Poland.

Users located outside the EEA may access Services on their own initiative.

Service Provider does not represent that Services are adapted to every non-EEA consumer, procedural, or sector-specific legal regime.

Each User is responsible for ensuring that its use of Services (including use of Third-Party Platforms and related data transfers) complies with laws applicable to that User.

10.3. Court of competent jurisdiction

For Business Users, the courts having jurisdiction over Service Provider's registered office in Kraków, Poland, have exclusive jurisdiction over disputes arising out of or in connection with Agreement, to the maximum extent permitted by law.

For Consumers, jurisdiction is determined by mandatory applicable law.

This Section 10.3 does not prevent either party from seeking urgent interim injunctive relief in any competent court to prevent imminent harm (for example unauthorized access, abuse, or infringement), provided this does not conflict with mandatory consumer law.

10.4. Modification of Terms of Use

Service Provider may modify these Terms of Use from time to time.

Non-material changes: typo fixes, formatting, clarifications, re-ordering, and other non-substantive edits may take effect immediately upon publication of the updated Terms of Use on Service Provider's website. No separate notice is required.
Material changes: material changes (including changes to pricing rules, liability allocation, termination rights, dispute resolution, or core data-processing positions) will be notified to Users by email and/or in-application notice, with an indicated effective date.
Urgent legal/security changes: changes required for legal compliance, security, fraud-abuse prevention, or incident response may take effect immediately (or as required by law), with notice provided as soon as reasonably practicable.

For Business Users, if a material change is not accepted, Business User may terminate Agreement under Section 8 before the effective date.

For Consumers, changes remain subject to Section 1.7 and other mandatory consumer-law requirements.

Changes to operation of digital service for Consumers are governed by Section 2.3.6.

Changes to the Privacy Policy are governed by Section 8.4 of the Privacy Policy. Changes to DPA and Sub-Processor list are governed by DPA. In case of inconsistency between documents, Section 1.5 applies.

10.5. Notices

All notices or other communications required or permitted under Terms of Use should be delivered to Service Provider at contact@firnity.com or to User at the email address provided in their account. Unless mandatory law provides otherwise, a notice sent by email is deemed delivered when it reaches the recipient's email server in a form enabling access to its content. For Consumers, this deemed-delivery rule does not limit mandatory rights related to notices, withdrawal, or complaints under applicable consumer law.

10.6. Assignment

User may not assign or transfer any rights or obligations under Terms of Use, whether by operation of law or otherwise, without the prior written consent of Service Provider. Any attempt by User to assign or transfer the rights or obligations without such consent will be null and void. The Service Provider may assign this Agreement (in whole or part) to an affiliate or in connection with a merger, sale of assets or change of control upon notice.

10.7. Severability

If any provision of Terms of Use is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision will be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision will be deemed deleted, and the remaining provisions of Terms of Use will remain in full force and effect.

10.8. Applicability of Terms of Use

These Terms of Use are effective as of February 17, 2026.

If these Terms of Use are updated, the updated version states its "Last updated" date and, where applicable, its effective date under Section 10.4.

10.9. Language

Agreement documents are provided in English.

If mandatory law requires that information or contractual terms be provided to a User in Polish, Service Provider will provide a Polish version accordingly.

Service Provider does not commit to providing Agreement documents in languages other than English and Polish.

Where both English and Polish versions are provided, they are intended to be consistent. In case of discrepancies, the Polish version required by mandatory law for the relevant User prevails to that extent.

Last updated: February 17, 2026

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